AI IN AVIATION: practical adoption, responsible innovation

Julie Shainock serves as Global Managing Director for Travel, Transport & Logistics (TTL) at Microsoft, where she leads Microsoft’s global industry strategy and perspective for the TTL sector. Her work spans airlines, hospitality companies, rental car services, cruise lines, freight logistics, and rail companies, with a focus on helping customers use Microsoft technology, AI, agentic AI, and the Microsoft partner ecosystem to improve customer and employee experiences, increase productivity, and reduce costs.

Before joining Microsoft, Julie spent more than 25 years at IBM, where she led and managed the Travel and Transportation industry sectors. She is a results-oriented global business development executive with deep experience implementing new technology solutions and expanding market opportunities for clients and organizations. Her extensive network across clients, partners, professional associations, and working groups has helped shape successful strategies and solutions for leading Travel, Transport & Logistics customers.

Ms. Shainock holds a Bachelor of Science in Electrical Engineering and Computer Science from The University of Texas at Austin. She currently resides in Ponte Vedra Beach, Florida, with her family.

As Executive Vice President of Amadeus Airline Solutions, Cyril is responsible for the design, development, implementation, and support of Amadeus’ airline passenger servicing and retailing technology suites, for both full-service carriers and low-cost carriers. With expert teams around the world, Cyril also looks after several suites of technology relevant to all types of airlines, like revenue management and network and schedule planning.

While still a market leader with Amadeus Altéa and Navitaire New Skies, today Amadeus is proudly developing and delivering the next generation of cloud-native airline tech to help airlines transform: Amadeus Nevio and Navitaire Stratos. Cyril is leading the efforts to leverage modern technologies and deliver excellent traveler experiences. This is driven by close collaboration with our hundreds of airline customers around the world. 

Before his current role, Cyril was Executive Vice President of Airlines in the Asia-Pacific region, after a stint overseeing Amadeus’ airline commercial activities in the region. He has also spent several years in a variety of senior management and business development roles in Europe, within Amadeus’ Airline Distribution Marketing and Multinational Customer Group.